I've never had a problem with Calumet until recently (been a customer for 3 years). Twice now in the past few months I've received the wrong equipment from rental (one being sent to a completely different city). I would be very concerned if I had to rely on Calumet 100% for a larger volume of equipment with a less understanding client. But what really annoyed me lately was an issue with a muslin backdrop. The example image online showed the muslin with a definite texture. I received it with no texture whatsoever. I dropped the customer service an email just letting them know that I understood that there was a variation in pattern, but the image was completely wrong on the website if it contained no texture whatsoever, and would need changing so no other customer made the £100 mistake I did. The reply was 'the website image may differ from monitor to monitor it’s viewed on' - As a company that's selling photography equipment that was a very poor statement. Colours may vary yes, but monitors don't add texture to an image. Once I replied explaining the situation further and how my client wasn't happy, my email was then ignored. There's just been too many issues with Calumet recently that it's very worrying.