I'm a big fan of Calumet. Every time I walk into the store I enter with excitement and optimism. I recently bought a mic that can only be refunded if it was faulty. Nowhere was it clearly mentioned that this was the return policy, perhaps I've overlooked it but what really upset me was the customer service I received by one of the gentlemen behind the counter. Very distasteful and bitter. He needs to know that photographers/videographers of all levels enter the store and there was no need to be so direct and condescending. Although he only gave me one (vital) piece of misinformation the rest was accurate. He should really know his cable knowledge if he feels so superior. I never write reviews but this guy clearly upset me/pissed me off. Other than that keep up the good work.