The level of customer care provided by the staff at the Edinburgh branch, specifically John and Jason, has been excellent. Although a couple of recently purchased items proved to be faulty (clearly not Calumet's fault), there was absolutely no problem in returning the items and sorting the issues out. Always courteous and polite, the Edinburgh staff prove that in this age of internet shopping, there is no substitute for a friendly welcome and assurance that the customer matters. John and Jason are clearly an asset to Calumet and I'd recommend potential customers visit the branch to experience the benefits of a bricks and mortar dealer over the "low prices but no one to turn to if things go wrong" approach of some grey market websites.