Calumet has the option to choose a different shipping address from the billing stated on PayPal for international orders. The store refused to ship my order to my shipping address and made unreasonable security demands in unsecure enviroments (upload id via email) eventhough i'm a verified member with a confirmed address on PayPal since 2007 .Why choose paypal anyway ?This option supposed to make the customer's life easier and save my time as i've completed all these steps through it's verification process,why should i waste my time so many days and upload my personal id on a unknown department with unknown security enviroment ?It took about a dozen of emails to respond after i risked sending them my personal id information attached through email .So after that, they firstly refused to send my order and after several emails ,they decided either to cancel the order or to send the parcel to my billing address which was quite inconvenient.It's 2016 and Calumet Stores ,as a big official retailer, they should have known that it's safe to ship items to a different address than the one stated on paypal, unless you fill in the address on the order details .Otherwise calumet should change their policies and website options and save the clients' time and money. I got a confirmation from a PayPal assistant about that issue ,that it was safe for Calumet to send the order to my shipping address as it was stated on the order details. Before that mess ,that took around 7 days,i asked for a very small discount which was refused .I paid 42GBP for shipping via DPD ,a very poor service .My parcel made a road trip around Europe before finally got after 7 bussiness days to the final destination.For such high amount of money spent for a camera ,with no discount and high shipping rates, they should have used UPS or DHL ,not a DPD road trip .There are small details that make the difference from being an average or an exceptional store .
8 years ago
Calumet Photographic has a
4.6
average rating
from
6,794
reviews
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