Overall, service is consistently good. I've yet to meet any horrible sales assistants. Generally the depth of knowledge is spot on, but there are a few instances that makes me wonder if the management did a form of training with the staff to get their knowledge up to standard. I understand that cameras can be pretty confusing due to their naming schemes, but I was for example confused when a staff said that the A7S II was £1500, when she was actually looking at the price of the A7S, and insisting that she can't be wrong. Also, there was a confusion with another staff member over the konova K3 & K5, giving me the wrong price yet again. I would've taken advantage of that but ah, I'll feel bad about it. Lastly, I was told to go to euston to get the OSMO, and so I did. I purchased it, and waited patiently for an hour for them to find it in their warehouse. Turns out there was a logistics error where they didn't actually have the OSMO but only the spare battery, and according to them, some warehouse staff logged the battery as the device instead. That wasn't very nice, as I actually took the day off to get the product and was promised of its availability. If anyone's actually reading this, some form of voucher would be amazing for my time wasted. Once again, mostly understandable mistakes, but maybe that might affect those consumers whom are not that well versed in their product of interest?