I ordered a camera carrying strap and checked with the store how to get to them. Was given directions, drove a 40 mile return journey only to discover their road was closed and there was no other vacant parking nearby so had to return home. Rang and let them know this and they sent it by post which worked well, but was little compensation for the time and cost of making the journey. Then discovered that I could have bought it for less elsewhere so provided evidence about this and was told the shop would re-imburse me for the difference, but this has not yet happened. Then last week had a phone call from the store to say I had ordered a strap and it was now in stock and that I should collect it!! But they had already sent it to me several weeks earlier. So in summary, a wasted journey, no return of the difference in price and for some reason a repeat order I had not arranged. Not a very good shop window for your firm. Gordon Wilcock