I recently made a purchase and was waiting for ages for the product to be delivered, I had to contact customer services to find out to what was wrong....I was informed that I had produce Two forms of I.D. in order to the order to continue even though I had the money taken from my account. "However, we would have to ask that you send us a form of Photo ID and a Utility bill confirming yourself at the delivery address you have given us. Once we receive this we will be able to ship this out for delivery for you." I made the payment through Paypal and my address is sent with payment. I later rang Customer service who couldn't give me a proper explanation to why I had to give them photo ID in order to the delivery to be carried out. I found the whole ordeal to be an invasion of privacy and demanded my money back. I was then told it would take up to 3/4 working days. I further asked why it would take so long to get my money back....No reasonable answer was given....I informed Customer service that the initial transaction was through paypal and it should be done with immediate effect....it was sorted there and then. would I shop there again.......not a hope in hell