Purchase was fine but when it arrived item was too big for my needs. I initiated a return - filling in a surveymonkey form to process a return feels a bit weird though. There was no email acknowledgement that my returns form had been received. I emailed support who totally ignored the body of my email and just said 'I see you received your order' - that was not what I asked in my email, I had asked if my returns form has been received as I had no kind of acknowledgement, and as per the Calumet website, I wanted to arrange a collection for my return. When I eventually got the correct response regarding a return, I was told that I would have to arrange my own return delivery - bearing in mind the Calumet website states " Goods purchased via telephone or internet can be arranged for collection by calling 0333 003 5000 after the returns form has been completed". I had purchased online, and that to me reads like they would arrange for collection of the item. However customer service told my via email that is not the case, and this being a heavy item that I could not physically carry to the post office, I had to pay Parcelforce £20 to collect and deliver it back to Calumet for me. Customer service was slow and inattentive, and website is misleading - I did eventually get my refund back, but £20 out of pocket. I would not buy online from Calumet again.