I phoned my local store to inquire if the bank holiday offer on the Canon 70-300L lens was also available in store. My call was automatically diverted to a central number and I was told that the offer was only available on line. I asked if I would be able to trade in an old lens at the store and was told that this would be OK. I duly bought the lens on line and went to the store to collect it when it had arrived. The store salesman was surprised at this as he could have offered the same deal and the lens I collected came from his stock. Trade in was a problem as he didn't have a sale to take the trade in against. However after a lot of effort on his part I managed to do the trade in against a small item. So: on line OK, store very good, central phone support poor.