This was the second time that I came into the store to buy a grey card, I asked at the first desk and was told to ask at a second area and he pointed to a member of staff he said he was busy a third person came and showed me that there was one, I said I would have it, I also wanted a elinchrom soft box but as there was not one on display I was not happy to buy.( very disappointed that you do not display them) I gave my details and the sales person disappeared for what seemed a long time he came back ignoring me ,I asked if there was a problem and was told it had been sold at 2am that night. I complained and he sold it to me, but this took further time on the computer to allow me to buy it. I would expect there to be plenty of stock of an item like a grey card and to have soft boxes on display.. this was a very bad experience. The shop was not busy and I found all the staff unhelpful.