I gave my camera to repair in February 2017. Calumet has estimated the service from 10 to 14 days. I agreed with that. Two days late I got the first e-mail from Calumet asking me again if I agree with the repair cost. I replied to them immediately. 4 weeks later I got another e-mail with an estimate (the same) cost. In April I got a phone call from Calumet asking me the same question. When I told them about delays in their service the gentleman in the phone told me that they missed my e-mail. As a result I got my camera in June. Even though everyone behind the counter is extremely polite, behind the door nobody really cares about delivering you a service you paid for, and that makes me not wanting to come back to that place.