On the 2 occasions I have hired kit from Calumet, on both occasions my deposit wasn't returned. After waiting over a week I eventually chased it up. Both occasions I was on hold for over an hour and eventually gave up and drove to the Milton Keynes branch to speak in person to the staff. They on both occasions put me through directly to the rental team. Again on both occasions I got the same response. Shockingly the kit had been returned but on neither occasion had the deposit return been actioned. The response was we're sorry but we are so under staffed your deposit return has been forgotten or overlooked. Basically if I hadn't chased it up it was forgotten about! On one of these occasions the deposit was over £1000. I'm sure you can understand to the average joe like me £1000 is a hell of a lot of money and there's only so long I can manage without it as the month drawers to an end. I will never ever ever rent with Calumet again unless it can't be avoided as by your staffs own admission they simply cannot cope with the very basics due to staff shortages. You're killing your business and I would imagine as I hear it's being bought out of merging the damage is already done. I haven't completely given up on Calumet rental. The range of kit for rent is great as are the weekend rental costs however it will no longer be my first choice and I will be shopping around and choosing to pay extra if needs be due to previous bad experiences. Martyn