i did a big order of a 5D Mk 4, 24-105 f4 MK 2 Lens, Flash Gun & battery grip. It dragged on for ages to finally receive the stuff. I was checking the site daily to see if in stock & some items were showing in stock at other stores, so i would ring them to say why can't they send them to me. They would reply still out of stock so i would say your site says its in stock at such and such store, they would then say oh yes, well send that out to you. This went on for months, Eventually i would start getting bits of the order. Some of the items i believe were not bred new, ex display as instructions were out of the wrappers, Plastic cap that fitted over the battery grip terminal missing etc. Speak to them and no help with the answers. As per a lot of customer services, they never return phonecalls so just gave up on the debate about not new itms being sent out when they should have been new & sealed still. Although a great range of stock, half the time its never in stock or its sold to you as in stock, then an email comes after payment etc saying we will tell you when its in stock & dispatch. I now stick to my local Jessops store, some of the staff have immense knowledge just about anything I've asked about, far more than any calumet staff member has been able to answer. Jessops have the stuff you want & if not in stock, they get it rapidly & keep you updated. They also runs good discount deals on a regular basis so you can guess where i go to now, calumet, potentially your a great company who could be unbeatable in this market, but your attention to detail, stock & customer service let you down massively.