We have used Calumet many times and have been very satisfied - the last order being the exception. Only one small part of a big order arrived within 17 days. On chasing it up over a fortnight after original order was placed we were told that the consignment had been dispatched promptly but returned to the sender as FedEx said that they could not find the address (despite many previous deliveries). The second part of the order was not in stock and took over 2 weeks to dispatch (still not received). These things happen but on no occasion were we contacted either by phone or email to advise of delivery problems or back order delays. We will continue to use them as we appreciate the service in our local outlet and that the problem was primarily with FedEx - and their frankly pathetic excuse.