I would put this somewhere between normal and poor. I ordered on the 12 th. of january and one the site it said all items where in stock. Order was delivered on 11 th. of february. Given I am in Denmark, and need help with the VAT deduction, witch I got and that is a great service for me. Still the order could have arrived a lot faster and was promised to be shipped a couple of times before it went out. Great products and they do the best to help, but they need to keep promises a bit better :) Recommend the shop but not if you need something on a heavy deadline :)