I phoned on Friday, ordered a part and was told it would be in store on Tuesday and I would get a call when I could collect it. I didn't get a call so called the store on Wednesday and was told it hadn't been ordered. I said I had a client coming the next day and needed it for a particular shot. I was told it would be couriered to me before nine am. It didn't arrive so at 9.30am I wrote an email of complaint. I was contacted saying it would be ordered then and couriered to me by nine the next day (a day too late!). I was also told I would be called to arrange a refund. I haven't been called. I use Calumet because they work with pros and understand schedules. I am now looking for an alternate su