This transaction started i year ago. I needed a replacement battery for a CANON HDV10801. I paid 60pounds up front. The wrong battery came in. I was transferred from the shop staff to a young lady in a room somewhere. She promised to research and call me back. She failed to so I called her 3 more times. No battery. I asked for my money to be returned and she said the store policy was to start an account and I could spend the money in the shop. I finally arrived back in the UK and went to the Drummond Street Branch. An account was there in my name - but zero money was in it. The guy who helped me said it seemed unusual for the woman to refuse to return my money. One has to balance time against principals - but I think I will have to retrieve emails from my archives and take action in Petty Claims Court. Moral: Be careful who you giv your money to!