I would like to complain about the absolute lack of customer service Calumet Photographic has provided in the whole process of this transaction. Which I might add that I am still to receive my goods! To start off with I was unable to log into my account, probably because I had not used it in a while. I had to phone up twice in order to resolve this issue. I then placed an order at approximately 3pm on the 11th March and selected the '2 day' delivery option. It is now the 17th March and I have not received my order. I have called twice, once on Saturday 14th and again Monday 16th to chase this up. Both times the person at the other end was very blasé and put the blame on the Birmingham branch and also the fact I'd ordered so late on the Wednesday. 3pm is within business hours and your delivery option states 2 days (not working days I might add) so I should have had my order by Friday, Saturday at the latest. I am still waiting, and have been left high and dry by your staff who demonstrated no concern for the failure in service. I am also pretty put out that Calumet has emailed me for a review before my purchase has arrived. Well I feel extremely annoyed and would appreciate someone in management to call me about this issue. My order no is: W-00026990-UK