recently equipment was purchased by telephone and arranged to be collected in store, annoyingly the items were not in one store but had to be reserved and collected from Drummond St. and Wardour St. i would have assumed calumet could have arranged that they gather the items together for one collection, however thats the least of the problems, when my colleague went to collect the items he had to wait nearly an hour to be told that they didn't have the item at the Drummond St store and that it was out of stock this was close to the end of the day and left 15 minutes to get to the Wardour st.store (which luckily he did manage with an expensive cab journey as we had an early flight the next morning on a shoot the equipment was required for) its really a shame that as a professional photographer I feel I can only use Calumet as a last resort supplier.