I ordered an item at the Drummond St. store. Helpful service from the staff as always, told 1-2 days delivery. Nothing arrived. I had to chase twice over the following week. Apparently most of the stock was from the Birmingham show and still lying in a room in Milton Keynes. But they said I'd be sent one from the Edinburgh store. It arrived as promised - but it was clearly 2nd hand! The box was open (resealed with Sellotape), the internal packaging had been opened, and the cables were dirty indicating extensive prior use). I called Drummond St straight away. They (again helpful), said either immediate return via web site form and Fedex, or spk w/Calumet central tomorrow. I tried the former - but Fedex not possible (I'd have to take it ti a Post Office and insure and sent it myself...). I emailed Calumet customer services explaining the problem - and no response at all. So I called Calumet central who didn't know anything about the email, said they'd send Fedex asap, and a manager would take action straight away and they'd call me right back. The Fedex man arrived quickly and took the 2nd hand item away. Now, 24 hours alter, still no call telling what's happening......