I've used Calumet for some time and always received a very good service, however, on this occasion they have not delivered the level of service I expect to receive. Calumet had been identified as a UK outlet for the Gary Fong equipment I needed for my business. I completed my order and paid in full for the equipment required, the order was completed on the 2nd April but I'm still awaiting delivery of the key (Gary Fong Light Sphere) items ordered. I have received part of the order, however this item can not be used without the main items ordered. I had not been informed by Calumet of any expected delay and only discovered on Monday 27th April, following my enquiry to them, that they had been experiencing problems with their supplier based in Germany. It would have been good practice to have been notified of any delay with the delivery of the equipment that I ordered.