Hi there. It seems there has been a change of staff in Calumet Drummond Str. Gone are the older staff who had been there sometime time. People who had worked there for a number of years who one had developed a relationship with. The new crew are younger and seem less engaged and knowledgeable. My feeling is that Calumet are trying to save money on wages by cutting down on the quality of the staff. I've been coming to Calumet for many years and in fact knew the Drummond Street store when it was KJP in my assisting days. In the 10 years I've been working as a freelancer, I've always bought my gear from Calumet and hired much much more stuff. For me, it;s about building a relationship with a store and they work with you. I have to say the last purchase that I made did not go so smoothly and I left feeling less then impressed with things. I'd feel less inclined to recommend Calumet to my peers in future.