The website and ordering process were very good, but the delivery was not. First I was emailed asking for proof of photo ID and a utility bill. Surely we don't need this in the days of secure websites. I disputed it in an email and was told it wasn't required; that it was the dispatching company making a mistake. Then when the package arrived to my work address, instead of the name 'Samuel Smith' on it, it had 'Salutation M Smith'. This meant that the recptionist had no idea who it was for. Luckily I was expecting it that day and happened to see a box which looked the correct size and realised it was mine. Not brilliant if Im honest.