Such a waste of time and money!!! I purchased as a gift on Cyber Monday because of the deals, my nightmare begins here. After 5 days my order wasn't shipped yet, I called. The Customer Service rep told me there was an delay or something in the system. Anyways, 1 day later I received an email saying that it was shipped, I was following up the tracking number and after 3 days they stated that it was delivered on Dec 9 3:45pm - front door. I was at home! No package, no carrier, no nothing! I called again. The CS rep said that sometimes the carrier says it was delivered when it wasn't because they cannot delay or something like that. And she told me to wait 3 business days and they would make the delivered. So, I waited. No package, no carrier, no nothing. I told her that I don't want the refund because It is a gift and I want the products because I won't be able to find again with the same price I purchased and she spoke with the manager and they told me if I don't receive my package after waiting 3 business days they would resend me the products. So I sent them this email and nothing. I called today spoke with Amy (worst CS service rep.) and asked to talk with the manager, I waited 20min on the phone to teach Caroline, the supervisor, how to open a claim with the carrier, how to speak with a customer. This is ridiculous I'm so disappointed. NEVER EVER ORDER ONLINE!!!!! CALVIN KLEIN SUCKS!! CUSTOMER SERVICE SUCKS!