Today is January 7th. They stole my money! I purchased a swim top in the store in September 2022!!! It was supposed to be shipped directly to my house. The sales person entered my address in wrong and left out my apartment number and didn’t give me a chance to review what they entered, so I had no idea it was wrong until I tracked my package. I tried to go through the delivery service to change the address, but couldn’t change it. My package went back to the warehouse and was never reshipped. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back— after three times of this, I finally got the district manager’s number. I told her the situation and she said she would call the warehouse and reship it. Called and called after it wasn’t reshipped. I got in touch with her again and she said she couldn’t give me a refund because the warehouse system was different from the store system. I told her that I either needed the same item to be sent to me or a refund. Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didn’t get another call or text. That was November 2022. Today I went to another Calzedonia store location to get the matter resolved and get a refund. I was told the district manager’s phone had been stolen in November so that was probably why she didn’t respond to me. However, her phone number is the same and apparently she does work at the Cerritos location. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors???? I have no idea how they can still be operating when they are scamming people.