Terrible shipping! Terrible product! Terrible customer service! The package was damaged upon arrival. The paper bag was torn open with an enormous hole, and the contents of the package can be seen through it from outside. I checked the items inside. 3 items have plastic packaging, and 2 of them were already opened when the package arrived. Another 2 items, which don’t have plastic packaging, are made with cashmere and there are snags on them. To summarize, 4 out of 5 items showed various degrees of damage and are in unacceptable condition upon arrival. The customer service is also terrible. They denied my request for replacement. I can only return those damaged products. I don't wanna waste my time to pay for their fault. I decided to keep them to remind me how terrible this brand is.