We had foreseen an official opening of our lab with Camaloon mugs. One week before opening, this arrival date was confirmed by Camaloon. We replied that if the mugs came after that date, they'd better be cancelled rightaway. Despite this info, the mugs came more than two weeks after the promised day; we couldn't use them any more because obviously the opening celebration was over. The only commercial answer promised was a refund of the transportation costs. We are now more than a month later and we haven't received or seen anything, not even the promised reimbursement of the transportation costs.