Shambolic. It took them 10 months to do the bathroom; and the workmanships not that brilliant. Endless excuses, people don't turn up, they have the wrong bits, they've lost the bits, ... They were a bit more competent with the kitchen but don't believe for a minute you can relax and just sit back and watch. Not only don't they tell you anything they don't even seem to talk to each other so stuff doesn't happen unless you keep on top of them And whatever you do do NOT accept their 25/70/5% payment schedule because they're really not that interested in finishing the job. Insist on something like 25/55/20 and hope that gets them a bit more focused on gettin things done, but you'd be best advised to find someone else. Oh, and their fixed price isn't that fixed; they'll try and sting you for things claim they couldn't estimate for, like a flue for the oven extractor ! Anything good to say; well the products are good and the staff are freindly. Shame its such an shambolic organisation, stay away. 10 months is a long long time.