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Carmen
This review is aimed at the customer service/sales team at Cameraworld. Such a disappointment. I was interested in purchasing a new camera from their website and use the finance option that they are advertising on their website. As I was unable to select this on their website, I decided to email their sales team and enquiry about the application process. Lewis responded to me as follows: "Unfortunately, we are unable to offer finance through the website at the moment. We can still arrange finance but it is a little more complicated." This obviously didn't answer my question and didn't provide me with any guidance on what to do, so I asked: "And what this more complicated process would involve, if I may ask?" - just to get the following back, which of course didn't provide me with any support: "To be honest it's not a lot more complicated but it's done with a finance provider outside of the Cameraworld website so the process is a bit detatched." CAN YOU SEE HOW SILLY THIS IS? I said to try again, and to maybe further clarify to this Lewis that I am keen to make a purchase and that I need guidance on where to go and what to do: "So how can I apply for finance if I would like to proceed to order any items? How do I get the information about the APR rates, the monthly payments or the offers? Where do I apply and how do I know if I get approved? Would you please guide me? There is no information about this on the website" - just to get the following response: "I have just checked and unfortunately, we are unable to offer any finance at this time. Apologies for the inconvenience." FOR WHAT IN HELL ARE YOU PAYING THIS GUY? Why do you allow him to correspond with your customers? He is clearly not interested in selling the product and clearly, he is not doing any effort to assist. All this conversation seemed as he was too bothered to check the finance option for me in the first instance and made me lose a couple of days, waiting for nothing. When you are looking to spend more than £2000 on an item, you would expect a bit more skilful people handling the enquiries. I'll never consider buying from them ever again. Please don't waste your time. Is not worth it.
3 years ago
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CameraWorld has a 2.3 average rating from 8 reviews

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