I bought a 2nd hand Canon digital camera including battery charger from the Wells Street shop. When I got it home and made a few test shots the battery level indicator went down rapidly so I removed the battery to charge it up. At that point I discovered the battery was not a Canon one but third party. I charged it up but was not happy so took the camera back within 7 days. The assistant could not see the problem as the camera was now charged up. I asked for a refund as I was not happy that it had a 3rd party battery. He said, "We do not do returns." I queried this saying even if the customer is dissatisfied? I said had I known the battery was not a Canon one I would not have bought the camera plus if I ever sold the camera on the value would be diminished. He refused and referred me to their terms and conditions. I mentioned that I had bought dozens of cameras from this shop from when they first opened and had never been treated like this. Another, older member of staff took a Canon battery from another camera in the window as there were no spares in the parts box and swapped them over. I was actually relieved but later reflected that the 3rd party battery now would be passed on to another unsuspecting customer. I checked the online terms and conditions and they specify that the onus is on the customer to check the product hence no refund. So it seems I needed to open the camera up and remove the battery at the time. I have never needed to do this before. Back home I thought I'd better check the battery charger and sure enough the power cord is a cheap 3rd party one. The point is Camera World charge around 50% more for cameras than general electronics retailers such as Cash Converters and CEX, who also offer longer warranty periods. I have always happily paid more because I trusted CameraWorld and have bought from them for over 25 years. Never again. Their nearest specialist competitor, Park Cameras, state in the description if a 2nd hand product has 3rd party components. I'll go to them in future.