It looks like I might be the only person to experience poor service - first of all they advertised a Thule part that was 'in stock' as I needed it quickly I ordered it with another product. 30 hours later, after closing I receive an e-mail saying that one of the items is not in stock. The following morning I have telephoned over 12 times within an hour to be told that they are busy, also the web page says they will respond to messages within 2 days, not what you want to hear when you need the part for the weekend. Overall very unsatisfied with communication, part is still listed as in stock, which I believe is against the law, and still haven't received a phone call back, nor a return on my money.