Terrible quality and horrible customer service. I am not sure where to start. After discovering that there was a 1 cm tear on one of the pockets of my parka, due to simple usage, very little usage, I decide to (instead of taking him to the tailor next door) use the top level warranty repair service from Canada Goose. Just to discover they have the worst customer service experience who will treat you like if you were a rat trying to take advantage of them and their warranty service. After spending nearly $2k on a parka the least you can expect is a top level of customer service, let alone top quality of the garment. But the reality is the opposite. And this is less than 2 years after purchasing it. First the make you upload around 5 photos from every angle of the coat, issue and receipt. 1 week later the “accept” the case asking you to pay to send it and in a very passive aggressive way, to also take it to the dry cleaner (and attach the receipt!) otherwise you will have to pay to have it cleaned by them. Half a month into the process they decide that the tear is “accidental damage” without giving me any more details, asking you to pay to have it returned. How sure you need to be to call a customer a liar over a micro tear that could an accident as well as a product of the quality of the material. Despite my multiple attempts to ask for a repair (not even a replacement at this stage), they would not listen to me or allow me to discuss over the phone. All is done over email with a 2 day delay on every exchange. General phone customer service, was delightfully useless with regards to any escalations. At least they had the “nice” gesture of sending it back free of charge. The rest was attempt after attempt to get the assurance someone would be able to come to their senses and at least repair it, but no. They only thing they could offer was another review at my cost (later at theirs after insisting). Ultimately, 1.5 months into this process I decide to give up and avoid another month back and forth missing typer coldest days of winter. The local tailor fixed it in 20 min for £10. After all this, my conclusion here is that the only accident for me was the moment I decided to buy a Canada Goose garment. Fingers crossed I don’t have to ever use their customer service or warranty services ever again.