I am writing to express my disappointment regarding my recent experience with your company. I purchased a jacket from your store, which I returned without ever wearing it. Unfortunately, when I received the item back, I noticed two stains on the jacket that were not caused by me. Since I didn’t thoroughly inspect the item upon receiving it, I was unaware of these stains at the time of purchase. Despite the jacket being returned with its original tags still attached, my request for a refund was denied due to your company’s return policy. Additionally, the jacket was returned to me without its original box, hanger, or protective cover, which I find very disappointing given the premium nature of your brand. What frustrates me the most is the poor customer service I experienced throughout this process. I expected a brand like Canada Goose to provide exceptional service, especially considering the high cost of your products. Unfortunately, I felt my concerns were not properly addressed, and I am extremely dissatisfied with how the situation was handled.