•Ordered a Hybridge Lite Tech Vest (Atlantic Navy XL) on February 3 (cost $525 + $21.88 for shipping and handling; total was $546.88). •Received an empty garment bag in a Canada Goose box on February 7. Outer shipping box was intact and sealed but the inner Canada Goose box had been cut on two sides. Pictures are below. •Called Canada Goose representatives several times at the 1-888-276-6297 number on February 7 and 8 and spoke to three representatives CJ, Mayo and Ro. •Sent detailed information with pictures and was told that the Finance Department would make a decision (I was not allowed to speak to anyone in the Finance Department). •A case was opened. •After providing information and pictures, I was told that the Finance Department will not provide a refund unless I return the item (that I never received).