That personal touch is too often missing nowadays when making online purchases. But, when I needed to discuss the progress of " expected in stock" onmy pending order, Natilie's email response was quick, friendly and clear, and gave me confidence in the company. The fact, that I also needed assurance of despatch to a UK address, other than my home billing address in Spain, was also of some concern I needn't have worried. A telephone call to Natilie in detailing my order requirements, gave me that assurance. I can wholly recommend Candle and Blue. You can be confident of receiving your goods, well packaged, when making a purchase from them online.