The items are never as described on their website which is poorly written at best. The products are never the same fragrance twice. Overpriced items which can be bought for a fraction of the price at other online retailers. The smells from some oils are like cheap household cleaners. The email correspondence is very slow. Answer machine for complaints. No item replacement. Delivery times are poor. Do they write their own reviews? Every site except theirs has poor reviews. I wish I had known. They are rude to customers who dare to complain. Bad mouth their own staff and owners when they do respond. One male member of staff was keen to blame the boss for or the state of the company listing all of her faults. I just wanted a good service.