I've tried calling the number again and it shows you only work Monday to Friday. I'm extremely upset by the experience I've had so far as I feel canine concepts have given me a horrible experience from Thursday. Horrible. My relative who is very ill is now extremely panicked and I feel terrible. Why did I have to choose canine concepts? Why did your website have to look straight forward and offer services that weren't even available? Why when I was sent tracking information was I only sent a number but not even made aware of who the courier was? Why was I not made aware then that the order was split into two deliveries with separate couriers? Why do I still not know who is delivering the second part of the delivery? Or have any tracking information. Apparently it was supposed to come yesterday but by who I don't know and I have no notes through the door to say anything was attempted. I'm absolutely devastated. I suffer a lot with mental health not that I should have to advise this. I'm going through a LOT right now and this entire experience has taken a toll on me and my relative. Which I was trying to order all in one go for next day delivery for her to try and resolve a large stress she had been having. We are at home providing 24hr care to this relative and I've spent two days crying trying to explain that I don't know what's going on with her items. I never thought one order could have so many errors. I will never order from canine concepts again. I am returning the item that was delivered and don't even know how to return an item I have no tracking for. They could say it's been delivered and I don't even know because I know nothing about it. The guy I spoke with on the phone on both occasions was very unhelpful and made me feel annoying. I'm devastated.