Your updated website does not work on mobile devices- there is no option to scale canvases- but proofs don’t show any white space- so you end up with a 12X18 canvas with a 4x6 picture in the middle. I emailed and was told that It was my fault and I would basically be getting a fraction of what I paid. I spoke to someone on the phone- 5 minutes later he was able to see that there is a problem on mobile platforms (all he did was pull out his phone and he could see the problem). Before your company tries to blame the customer (despite their approved proofs being nothing like what was sent) you may want to actually find out what happened before the knee jerk reaction of you can’t have a refund. The man that helped on the phone was lovely- Tamara was the person from email that immediately said it was my fault. Moving on to Shutterfly from now on. I wish I could attach a picture of how awful the canvases looked. It’s sad really.