Rated 1 out of 5 stars I would strongly advise to stay away… I would strongly advise to stay away from this company. We had booked to go to Bella Italia from Monday the 26th June for 10 nights. 2 adults and 3 children. A few days before we were supposed to go my mother took a bad turn and became terminally ill. We contacted Canvas first on the Friday morning. I even emailed a letter from my mums doctor to say we could not travel. There was no problem with the airline who were more then helpful. Canvas on the other hand were less them helpful. Nobody in the office could give us an answer. Then on the Friday afternoon we got an email confirming our cancellation. When I questioned were we going to get any compensation I got a very generic email from a manager called Steven saying because we only gave 3 days notice we're not entitled to a refund or voucher. We know for a fact that our mobile has been leased out since because we were supposed to be going with friends who are there now and they told us people moved in 4 says later. I have sent 2 further emails about this and have got no further response. My husband rang today to ask to talk to a manager and he was told we were supposed to give 7 days notice! Anyway on top of what has been an extremely difficult time I find it hard to believe that a company would be so ruthless and unsympathetic to our situation. I would strongly recommend to stay away from them! Date of experience: 04 July