We booked La Rive in France as we have had many excellent holidays with canvas over the years, we were told that it was a Tohapi site which was a sister company of Canvas, there was no mention of any difference between Canvas holiday experience and the Tohapi experience, we were also told that English was spoken on site. When we arrived we found that the reps could not speak a word of English and used hand signs and the google translation on their mobile phones and they insisted on the cleaning deposit being paid in cash, which was contrary to any other sites we have been to where they just take your card number and reserve the deposit just in case. When we got to the van we found there was no air-conditioning, whereas all other vans we have had in the past had air-conditioning, also there was no oven, no kettle, no mop and bucket to keep the floor clean as there always is in a Canvas van. The van was smaller than the normal canvas vans and the bedrooms were so small it was impossible to change your clothes in the bedroom as the room was hardly larger than the beds, the lounge area just left enough room between the kitchen units and table to get past. The quality of the construction of the internals of the van were les than the normal canvas vans. The deck area was one third of the size of the previous vans we had been in and there was no sunbeds as is normal with canvas vans. During the week we were there the reps were never about and when we did tried to communicate with them via the google translation on the phone they were rude and unhelpful, we got more help form the euro camp and al fresco reps than we did from the Tohapi reps. The bed was broke and one of the overbed cupboards was broke and the other broke first time we used it, the mattress protectors didn't fit the mattresses and the double mattress was not a standard size and the fitted sheets we took would not fit the mattress. The floor was covered in dust, the cutlery and saucepans had to be washed again before we could use then as they were not clean enough. see attached photos to verify the above. Although we would use canvas holidays again as there vans are of a good standard with all the necessary equipment, we would never go to a Tohapi site, so if you book through Canvas please make sure it is a CANVAS site not a Tohapi site or you will be disappointed.