Bought a bike in 2020 #confirmation number 5010082949, so you know I’m not lying. They have a “lifetime guarantee” and continuously say they’re the best- I strongly disagree. The amount of items I’ve had to address because things “aren’t covered” with their bikes has been less than stellar especially for the price tag I paid. Buyer Beware when you need to get any maintenance done on their bikes because where they place certain necessary maintenance parts (ask your local bike shops - it’s common knowledge I found out), is nearly impossible to access causing more Money and potential damage which “isn’t covered”. In my case, the frame is broken due to a maintenance issue with one of the most reliable biking experts in my state, and THIS company who “stands behind their product” says they can only offer me a 10% discount on a new frame which is what a NEW customer would get...seriously, that’s it. Plus they have none in stock and have zero idea when any would be… Please go check out other companies and talk with your local bike shops. My Transition bike, which I’ve had for over a decade now, is better quality than this company’s product of only 4 years and barely 4 at that. And I do hope they see this and do better for everyone out there.