Warning: Do Not Buy from Canyon Bikes If your Canyon Bike package is lost in the mail, they will not refund your money. Here’s what happened to me: I purchased bike parts from Canyon, which they sent to the wrong address. The postal service failed to deliver the package, and it was lost. This order was sent on July 12, 2024, and it’s now November 5, 2024. Canyon claims they still haven’t received it back—and refuses to issue a refund. I am left with no way to resolve this issue. Canyon insists on holding onto my money until they get the package back, even though they’re the ones who made the shipping arrangements and I have no ability to track it. They pocketed my money without delivering my purchase. I now have to contact my credit card company to fight for a refund. Think twice before clicking “purchase” on Canyon’s website. If your $10,000 bike is lost, Canyon may refuse to refund a single dollar.