We reluctantly purchased an Island extractor from Caple as we had been unable to find another one in the right size and colour. We were having a completely new kitchen installed but avoided buying any other appliances from Caple having read many negative reviews, especially pertaining to their customer service regarding faulty/damaged appliances. We hoped our experience would be different, unfortunately not! We had the extractor installed and once it was in situ it was apparent that the motor didn’t work and only the light came on. It took week’s for me to get anywhere with customer services and eventually an engineer came out to supposedly ‘repair’ the extractor hood. He was here for no more than 5 minutes and just told us ‘it’s knackered’. After lots of confusion and miscommunication I was finally told that the appliance was going to be exchanged for a new one and that Caple were sending ‘Kaboodle’ to deliver and install the new and remove the old appliance. There were numerous issues when Kaboodle visited to install the new extractor: they chipped the paintwork of the new appliance on installation and also caused damage to our new hob as they stood on the hob whilst installing the extractor!! I complained yet again to customer services and all I was offered to resolve this situation was some touch up paint! Caple have to date failed to resolve the damaged hob as they won't accept that Kaboodle damaged it. They asked for me to provide a report on the damage (at my own cost) despite the damage being obvious as the hob doesn't ignite properly. When I questioned if they would accept that Kaboodle damaged it, if I provided a report, they failed to respond. When I complained about the damage to the new extractor and to my hob their customer service team tried to blame the issue with the original extractor on the installation, but with no supporting evidence. They then stated that the full price of the original extractor should be chargeable to me because it was apparently an installation issue (despite me no longer being in possession of the first extractor). I have asked them to detail where this provision to charge me is within their terms and conditions and am still waiting a response. Caple also (despite saying they didn't accept liability for damaging my hob) stated 'we can deduct the price of the hob from the amount you owe us for damaging our extractor'. Despite there being no contractual mechanism for them to charge me for an extractor unit (when it wasn't damaged on installation anyway) I agreed to have the price of the hob deducted from the extractor unit but made it clear that I would then own the extractor and that they would need to return it to my possession. I planned to sell the unit on, as in other correspondence they confirmed there was actually nothing wrong with the original unit, there was just some packing tape blocking the motor! Despite me accepting this offer and agreeing to pay for the initial extractor with the deduction of the hob value, their offer has not been fulfilled and I am still waiting a response as to why they have reneged on this. I even escalated these issues to their MD to no avail. Save yourself the money and hassle, do not buy from this company!!