If I had choice would give 0 stars bought downdraft extractor product code DD912BK 90cm hood and product came with lots of damage and some screw damage on it looks like been used or someone tried to install previously and returned to company failed to accept any responsibility. Nick said as it was bought 3 months ago they won’t take any responsibility although it’s been just opened and should be brand review couldn’t install earlier as marble company only installed worktop recently. Seems to be refurbished sold as new reported as soon as taken out from box. Terrible customer service Further to your message below I don’t have option to reply he spoke to you in front of me and you refused to do anything further said if it’s not working you can do partial refund why would I want partial refund for item not working This is so badly damaged you should have replaced this I haven’t even moved in yet and this was unused still in box when we took out was like this and photos were sent straight away as soon as taken out from box This is clearly not brand new product I have never come across any company sending new product showing this much damage stuck between company and dealer did nothing about it If dealing is fitting Kitchen its there responsibility to check why they are delivered as they have ordered them now I am stuck with all this damage on product and them saying I should have checked fitters opened during fitting as was awaiting for worktop to be installed. Pictures attached how can this be brand new come out from box like this damage around screw and all these lines drawn pictures taken as soon as taken out from box