We went for a meal at 17:00hrs 11th Oct 24 and paid by card. The woman serving wasn't taking a lot of notice and didn't seem to care whilst doing the order. We sat at the table till after 18:00hrs waiting for the food and I'd noticed two meals were sitting on the heater part for ages waiting to be collected to take to the table. We were on table 79 and it was the meals we'd been waiting for. I told the lad who was delivering the meals and said we don't want them after they'd been sat there all that time. He made some excuse, took them off the heater and back into the kitchen. I asked for our money back as we weren't going to sit there any longer while they cooked the meals again. I was then told it would take a couple of days for the money to go back into my account because it was paid by card. Talk about adding salt to the wounds. NO APOLOGIES GIVEN FOR ALL THE INCONVENIENCE AND WE'D HAVE STILL BEEN SITTING THERE IF I HADN'T NOTICED WHAT WAS GOING ON. AWFUL SERVICE AND NO CUSTOMER SERVICE AT ALL...