My daughter ordered a ring for my birthday in September but it was never received. Carat insisted it had been delivered to the shipping address but the delivery picture did not match the shipping address. Carat then came back and said it had been delivered three doors away. But they had no knowledge of a delivery and again the delivery photograph didn't match their address either. I have emailed all relevant information to Carat on several occasions and told them to check what I have said on Google maps but I had received no reply from Leanne at customer service. My daughter has spent hundreds of pounds with Carat in the past, mainly at their retail outlets but she won't be ordering anything else from them.