After opening an account for my new business, I had a private loan paid across from a family member, who does not use online banking or email. I have been asked repeatedly where the money has come from, and also asked to prove this by sending in a bank statement clearly showing her name address and the amount paid across and my name. This I did this morning with the help of a 30 mile round trip, now being told that this is insufficient and I have to ask her to send an email from an account that does not have her name on it to prove that the money is a loan for my new business. Upon receipt of this they will review the situation. Not impressed had to make 10 phone calls to an over priced number so that I can find out what is happening with my money as the first time it was sent back to her without any call to me asking if this is what I wanted. the second time and four days later I had to call to find out why the money had not been credited to my account. I am a little cross that we cannot speak to the finance department as they are the ones making all the demands, have to speak to somebody on the phone who is a third party between us the customer and the finance department, wish I had read the reviews before opening the account