Took them 15 days to refund 280 quid to me cos they sent two payments for 140 to my landlords well when I say sent to my landlords it was in a pending account for that length of time, then they put a block on my card so what bit of money I did have I couldn't use to buy food for me and my daughter and now my incomes meant to be in today (3rd) and it's not cleared so those direct debits due out and other stuff I need to purchase wont be happening will it...yet again let down by this farce of a "bank" do NOT for one minute think I'm paying any fees...financial ombudsmans getting ANOTHER call.