I'd prefer Zero stars! We signed a contract for two EPOS till systems after being harassed with repeated phone calls and a verbal time limited special offer which was never put in writing. The first one never worked properly and after months of endless phone calls & emails they said it was faulty. The agreed to terminate the contract but only for the first till, not the second. Three solicitors have looked at the contract agreement (which is for 5 years not the 2 agreed verbally) and all say if it's terminated for one then it apples to both as there is only one contract. We obviously do not want the second till based on the experience with the first. We have been threatened with debt collectors (who have no more powers that Card Saver to 'collect' the debt) for £8000 for the supposed cost of the contract. No correspondence is in correct legal terms, they do not follow correct procedure for complaints and their threats are empty ones. I recommend holding your nerve and not paying any sums they threaten you with. Get legal advice. We initially had high levels of anxiety and stress and now just archive any emails they send with invoices for services we are not receiving and also their emails threatening us with debt collectors. If we are taken to court by them we will win; should we lose (which we won't because their claims are invalid) it would then go to a County Court Judgement which would be passed on to bailiffs for any failed payments. We would also appeal. At no stage before this can they force you to pay. DON'T give in to them, they are a dreadful company and thrive on threats.