Hello, I came here because after several emails and 8 months later I haven't gotten my refund, yet. Don't buy any product from this place, they're scamming many people who also have the same problem. On May 21 I ordered one shampoo and 1 conditioner, I paid 59.06€ for both products. Suddenly the sencond week of June my package was returned back to them. I didn't get any notification, so I had to write an email and ask what happened. Then they replied explaining that the package was unable to be deliver, and that my refund will be processed within the next 14 days. However, the refund was not effective. After other emails, they indicated that the platform suffered a technical incident and apparently (8 months later) they are still working to solve the issue. I need my money back!